Laurent’s Cafe @ Robinsons Heeren

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Laurent’s Cafe @ Robinsons and Mark & Spencer Food Hall are the new food outlets that have set up at the basement level of Robinsons department store at the Heeren, Orchard Road. Which is about time. Since the departure of the coffee place in the basement some months back, there was no place for a quick drink or snack in this very beautiful store.  We stopped by at Laurent’s Cafe to see what they had to offer.

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The basement space is quite spacious and was decorated in a cozy country style. They have a menu that contains the usual cafe foods like pasta, sandwiches, pies etc.

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I decided to try a croque monsieur sandwich ($16) as a quick snack.  It was presented quite simply – two pieces of toasted bread with ham and cheese with some salad on the side. Hopefully it would taste better than it looks, but sadly, that was not too be. It was a surprising hard piece of toast. Puzzled, I scrapped off the cheese and was shocked to see what was underneath. A piece of blackened toast.

Laurent's Cafe Robinsons10It was truly disappointing to see that such a badly burnt piece of toast could leave the kitchen on a plate.   This was brought to the attention of a staff member who offered to replace it.  I declined the offer as time did not permit waiting for another sandwich to be made.

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Ratings:

Food: 1
Service: 2
Value: 1
Atmosphere: 3
Overall Rating: 1 TOP
1 Top

Laurent’s Cafe
B1 Robinsons The Heeren
260 Orchard Road
Singapore 238855

Hours: 10:30am – 10pm daily

2 Comments

  1. Dear writter,

    Thank you for your feedback.
    We are sincerely sorry that you had this bad experience in our newly opened café.
    We do source our product to guarantee that the best quality is served to our patrons, from our organic egg to our original sourdough made by French baker. It is a true waste to have given you this wrong feeling toward our bistrot, and we can only apologize regarding that.
    We must admit it is frustrating for us to be so severely judged after your single experience.
    We would like then to invite you so you can have a real taste of what we are serving. We will truly be glad to give you all the information about our food so you can sharpen your analysis of our café.

    With sincere regards,
    The Management team.

    1. Hi, thanks for reading our blog and for your comment, which is a positive sign that the unfortunate incident is most unlikely to be repeated. No worries about the past. We wish your new cafe all the best.

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