Omakase Burger has become sort of the cult favourite of burger lovers in Singapore. The first Omakase Burger outlet opened in The Grandstand (then known as Turf City) Village. Their American-styled burgers, made with hand-form patties from a proprietary blend of premium cuts ground fresh in-store, were given rave reviews. Their second outlet – Omakase Burger Orchard @ Wisma Atria – is a welcomed addition as the location is more accessible. We had lunch at Omakase Burger Orchard @ Wisma Atria and found that the burger was good but the overall dining experience was just like eating at a typical fast food restaurant in Singapore.
Omakase Burger Orchard occupies the open space in the level one atrium of Wisma Atria. The decor is colourful and the only portion of the restaurant that is enclosed is the kitchen. The dining area is very open. Diners get a good view of the shops and the shoppers walking by. However, it also means that the shoppers can gawk at what you are eating. A mischievous passers-by can reach over and steal your fries!
Generally, Omakase Burger Orchard looks like a fast food restaurant. There is a counter with the menu board overhead. Orders and payment are made at the counter. You collect your food from the counter when your buzzer signals that your order is ready for collection. You help yourself to the utensils, napkins and condiments.
It is essentially a self-service place. Even then, we thought the service from the counter staff on the day we were there was quite disappointing. One was probably new and not familiar with the system. Customers waiting in line were left unattended while the staff was talking among themselves. The wait, both to have our orders taken and for the food to be prepared, was longer than expected.
We ordered a Coffee ($3.90), the Applewood Smoked Bacon Cheeseburger ($16.90), Chicken Sandwich ($14.90) and Sweet Potato Fries ($5.20).
The coffee was ready for collection soon after we placed our orders. It came in a nice tall glass and was quite good. A good start.
We then had to wait a while for the rest of the food to be ready. When we eventually collected the food, the first thing that came to mind was that the burgers looked really small and basic.
The Chicken Sandwich was a small soft bun, chicken fillet a leaf of lettuce, two slices of tomatoes and some house sauce. It was good tasting and enjoyable. Simple can be good but a little bigger portion would make the sandwich more fulfilling.
The Applewood Smoked Bacon Cheeseburger was touted as Omakase Burger Wisma Atria’s exclusive gourmet burger. The beef patty was nicely cooked so that the centre was still pink and the beef juicy. The Applewood Smoked Bacon was described as the “Rolls Royce of Bacon”. Following the car analogy, we felt like we had viewed a Rolls Royce at a car exhibition – we could see it, perhaps touch it and even sit in it but we never actually got to enjoy a drive in the car. We could see the thin strip of bacon but it did not really add anything to the enjoyment of the burger. Nevertheless, with or without the bacon, the cheeseburger was good.
The Sweet Potato Fries were crispy with soft inside. The taste of sweet potato was not masked by the coating or frying.
We had mixed feelings about our lunch at Omakase Burger Orchard @ Wisma Atria. The place looked and felt like a fast food restaurant. The service was disappointing but the quality of the food was good. Overall, we felt eating Omakase Burger Orchard was like eating good quality fast food at a high price.
Overall Rating: 3 TOPS
Omakase Burger Orchard
435 Orchard Road, #01-02/03/37 to 41
Tel : +65 6737 3218
Mon – Thu :10:00 AM – 10:00 PM
(Full menu served from 11:00 AM – 3:00 PM, 5:00 PM – 9:30 PM; all other hours: desserts and drinks only)
Fri – Sun : 10:00 AM – 10:00 PM
(Full menu served from 11:00 PM – 9:30 PM; all other hours: desserts and drinks only)
Nearby stations: Orchard
We have nothing against fast food – same as many food experts.